OSAPIENS – Join us in building a sustainable future!
As a global, rapidly growing SaaS company with over 250 employees, we are pioneers in corporate sustainability. Our dedicated team strives to set global standards that respect human rights while promoting ecological sustainability and responsible entrepreneurship.
Our osapiens HUB, already successfully deployed by over 1,000 companies, enables transparency in operations and supply chains through artificial intelligence, thereby facilitating the generation of sustainability reports and strategies.
WHAT WE LOOK FOR
- Degree in IT, business administration or a similar field is preferred
- Previous customer support experience is desirable, preferably in a SaaS or technology environment
- Proficiency in managing and resolving customer requests, with a focus on timely and effective responses.
- Familiarity with utilizing support tools and platforms to manage tickets and customer interactions.
- Detail orientation with a commitment to thorough documentation and follow-ups.
- Analytical thinking with a focus on improving personal key performance indicators (KPIs).
- A high affinity for technology and solving technical problems
- Ability to work flexibly in a 24/7 environment
Very good skills in English and German
About us
osapiens supports global companies from various industries in establishing sustainability within their organizations and positioning themselves for the future. To achieve this, we develop holistic Software-as-a-Service solutions that create transparency and sustainable growth along the entire value chain, fulfill legal ESG requirements, and automate manual processes. osapiens aims to not only strengthen companies economically but also we also promote human rights and ecologically sustainable and responsible corporate governance as the global standard.
We leverage our cloud-based technology platform, the 'osapiens HUB', and innovative technologies such as artificial intelligence to help companies seamlessly implement and automate compliance with international and national ESG laws and guidelines, including CSRD, EUDR, and CSDDD, and to further ensure accountable sustainability reporting. The osapiens HUB is continuously being developed and expanded to accomodate new solutions for evolving ESG regulations, as well as solutions for improved transparency and efficiency.
osapiens was founded in Germany in 2018 and we currently serve over 1,200 customers worldwide. The company is headquartered in Mannheim and has offices in Berlin, Cologne, Munich, Madrid, Paris, Amsterdam and London. We employ over 300 people from 60 countries. In 2022, we were honoured to receive the German Founder Award in the 'Rising Star' category.
