Customer Success Manager (m/w/d) (French speaking)

Festanstellung, Vollzeit · Mannheim, Madrid, München

OSAPIENS – Join us in building a sustainable future!

At osapiens, we are committed to empowering businesses economically while promoting human rights and establishing ecologically sustainable and responsible corporate governance as a global standard.

We support global enterprises in over 60 countries in integrating sustainability and positioning themselves for the future. To achieve this, we develop comprehensive SaaS solutions that create transparency and sustainable growth across the entire value chain, meet ESG requirements, and automate manual processes.

Your Mission

As a Customer Success Manager, you will be the main point of contact for assigned customers from various industries, from SMEs to DAX-listed corporations. You will support our customers in working successfully with our ESG software solutions. These cover a broad spectrum from CSRD and Corporate Carbon Footprints (CCF) to the EU Deforestation Regulation. Through your close relationship with our clients, you will help them to strategically implement their sustainability initiatives in the most effective and data-driven way possible. In this way, you support them in acting as an effective multiplier within their own company and the entire community.

We love to continuously improve our services, launch new products continuously, and grow as a team - for this it is important to work together in the office 3+ days a week (Mannheim, Munich or Madrid). You will also be fluent in French and English.

Your Responsibilities

You serve as the main point of contact and trusted advisor for assigned customers, understanding their business goals, and helping them achieve success with our SaaS solution
You support the sales team in day-to-day business and conceptualize sales strategy for software solutions
You conceive, implement, and monitor new and existing customer support in our CRM system, focusing on IT and sustainability markets
You collaborate closely with sales and implementation teams for seamless onboarding of new customers

Your Experience

Bachelor's or master's degree in Business Administration, Marketing, Sales, or related
Experience as a Customer Success Manager or similar role in a SaaS company using CRM and customer success platforms (e.g. Salesforce)
Strong understanding of SaaS sales processes and experience with upselling and cross-selling
Excellent communication and presentation skills, with the ability to effectively engage and influence both technical and non-technical stakeholders
Proven ability to build strong relationships with customers, ensuring high customer satisfaction and loyalty

Join us for this and more...

A purpose-driven mission with and for global industry pioneers in tackling complex challenges
Room for creativity through collaborative teamwork and an open communication culture
Flexibility and team bonding with our hybrid work options
Fuel for your growth journey, both personally and professionally
Sustainable mobility options, promoting eco-friendly commuting solutions
Fun team events and outings with our global teams
Inspiring workspaces in Mannheim and beyond
And, of course, free drinks and snacks

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About us

osapiens supports global companies from various industries in establishing sustainability within their organizations and positioning themselves for the future. To achieve this, we develop holistic Software-as-a-Service solutions that create transparency and sustainable growth along the entire value chain, fulfill legal ESG requirements, and automate manual processes. osapiens aims to not only strengthen companies economically but also we also promote human rights and ecologically sustainable and responsible corporate governance as the global standard.

We leverage our cloud-based technology platform, the 'osapiens HUB', and innovative technologies such as artificial intelligence to help companies seamlessly implement and automate compliance with international and national ESG laws and guidelines, including CSRD, EUDR, and CSDDD, and to further ensure accountable sustainability reporting. The osapiens HUB is continuously being developed and expanded to accomodate new solutions for evolving ESG regulations, as well as solutions for improved transparency and efficiency.

osapiens was founded in Germany in 2018 and we currently serve over 1,300 customers worldwide. The company is headquartered in Mannheim and has offices in Berlin, Cologne, Munich, Madrid, Paris, Amsterdam and London. We employ over 350 people from 40 countries. In 2022, we were honoured to receive the German Founder Award in the 'Rising Star' category.

** Please note, our jobs are being picked up by companies that we have no affiliation with - please do not apply through these methods as we won't see your application. Please apply directly through our careers page. **

OSAPIENS – Rejoignez-nous pour construire un avenir durable !

Chez osapiens, nous nous engageons à renforcer les entreprises économiquement tout en promouvant les droits de l'homme et en établissant une gouvernance d'entreprise écologiquement durable et responsable comme norme mondiale.

Nous soutenons les entreprises mondiales dans plus de 60 pays en intégrant la durabilité et en se positionnant pour l'avenir. Pour y parvenir, nous développons des solutions SaaS complètes qui créent de la transparence et une croissance durable sur l'ensemble de la chaîne de valeur, répondent aux exigences ESG et automatisent les processus manuels.

Votre mission

En tant que Customer Success Manager, tu es l'interlocuteur principal des clients qui te sont attribués dans différents secteurs, de la PME à la multinationale DAX. Tu aides nos clients à travailler avec succès avec nos solutions logicielles ESG. Celles-ci couvrent un large spectre allant de la CSRD à la réglementation européenne sur la déforestation en passant par les Corporate Carbon Footprints (CCF). Grâce à ta relation étroite avec nos clients, tu les aides à mettre en œuvre leur initiative de durabilité de la manière la plus efficace et la plus axée sur les données. Tu les aides ainsi à agir efficacement en tant que multiplicateur au sein de leur propre entreprise et de l'ensemble de la communauté.

Vos responsabilités

Tu es l'interlocuteur principal des clients qui te sont attribués, tu comprends leurs objectifs commerciaux et tu les aides à réussir avec nos solutions.
Tu surveilles leur adoption, identifies les risques et les opportunités de ventes croisées/supérieures et prends les mesures nécessaires.
Tu t'assures que tes clients soient au courant des nouveaux produits et fonctionnalités par le biais d'ateliers et de webinaires.
Tu travailles en étroite collaboration avec nos équipes de livraison et de vente afin de garantir une intégration sans faille des nouveaux clients.

Votre profil

Expérience professionnelle dans un rôle de customer-facing dans le domaine du consulting, du customer success, de l'ingénierie de solutions ou dans une fonction similaire dans une scale up SaaS.
Excellentes aptitudes à la communication et à la présentation, en allemand (couramment) et en anglais
Compétence méthodologique pour développer efficacement les clients

Rejoignez-nous pour cela et bien plus encore...

Une mission orientée vers un objectif, relevant des défis complexes de durabilité tout en collaborant avec des pionniers de l'industrie mondiale
Un espace pour la créativité grâce au travail d'équipe collaboratif et à une culture de communication ouverte
Flexibilité et cohésion d'équipe avec nos options de travail hybride
Du carburant pour votre parcours de croissance, tant sur le plan personnel que professionnel
Des options de mobilité durable, favorisant des solutions de transport respectueuses de l'environnement
Des événements et sorties d'équipe amusants avec nos équipes mondiales
Un siège social inspirant à Mannheim avec 9 bureaux mondiaux

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À propos de nous

osapiens supports global companies from various industries in establishing sustainability within their organizations and positioning themselves for the future. To achieve this, we develop holistic Software-as-a-Service solutions that create transparency and sustainable growth along the entire value chain, fulfill legal ESG requirements, and automate manual processes. osapiens aims to not only strengthen companies economically but also we also promote human rights and ecologically sustainable and responsible corporate governance as the global standard.

We leverage our cloud-based technology platform, the 'osapiens HUB', and innovative technologies such as artificial intelligence to help companies seamlessly implement and automate compliance with international and national ESG laws and guidelines, including CSRD, EUDR, and CSDDD, and to further ensure accountable sustainability reporting. The osapiens HUB is continuously being developed and expanded to accomodate new solutions for evolving ESG regulations, as well as solutions for improved transparency and efficiency.

osapiens was founded in Germany in 2018 and we currently serve over 1,200 customers worldwide. The company is headquartered in Mannheim and has offices in Berlin, Cologne, Munich, Madrid, Paris, Amsterdam and London. We employ over 300 people from 60 countries. In 2022, we were honoured to receive the German Founder Award in the 'Rising Star' category.

** Please note, our jobs are being picked up by companies that we have no affiliation with - please do not apply through these methods as we won't see your application. Please apply directly through our careers page. **

Auf diese Stelle bewerben

Vielen Dank für dein Interesse an osapiens!

Wir freuen uns darauf, mehr über dich zu erfahren!
Bitte nimm dir einen Moment Zeit, um das kurze Formular auszufüllen. Solltest du Probleme beim Hochladen deiner Informationen haben, kontaktiere uns gerne unter career@osapiens.com.