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Junior Operations Manager (m/w/d)

Permanent employee, Full-time · München
OSAPIENS – Join us in building a sustainable future!
At osapiens, we are committed to empowering businesses economically while promoting human rights and establishing ecologically sustainable and responsible corporate governance as a global standard.

We support global enterprises in over 60 countries in integrating sustainability and positioning themselves for the future. To achieve this, we develop comprehensive SaaS solutions that create transparency and sustainable growth across the entire value chain, meet ESG requirements, and automate manual processes.
Your Mission
The Junior Operations Manager will be instrumental in supporting both customer-facing and internal projects, with a primary focus on optimising our customer health and onboarding processes. This role is ideal for recent graduates or professionals with some initial experience, particularly with backgrounds in consulting, finance or SaaS. A hands-on mentality and a willingness to engage in diverse operational tasks are essential for success in this role.
Your Responsibilities
Project Support:
  • Assist in managing and executing customer and internal projects
  • Coordinate project activities, timelines, and deliverables to ensure successful outcomes for internal and external stakeholders
Process Improvement:
  • Analyse and optimise processes to enhance efficiency and client satisfaction
  • Identify bottlenecks and implement solutions to streamline workflows
Data Management and Analysis:
  • Collect, organise, and analyse data related to operations and onboarding processes
  • Generate reports and insights to inform decision-making and strategic planning
Cross-Functional Collaboration:
  • Work closely with teams across Product, Delivery, Customer Support, and Sales to support integrated initiatives (e.g., the user story and feature creation process or global sales push initiatives)
  • Facilitate communication and coordination between departments to achieve project goals
Continuous Improvement:
  • Proactively suggest and implement enhancements to operational workflows and project management practices
  • Stay updated with industry best practices and incorporate relevant strategies into company operations
Your Experience
  • Bachelor’s or Master’s degree in Business Administration, Finance, Operations Management, or a related field
  • Up to 3 years of professional experience, including internships in consulting, finance, SaaS, or operational roles
  • Strong project management and organisational abilities
  • Excellent analytical and problem-solving skills
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
  • Familiarity with project management tools (e.g., Asana, Trello) or CSM tools (e.g., Planhat) is a plus
  • Outstanding written and verbal communication skills
  • Ability to work independently and collaboratively in a team environment
  • High attention to detail and a proactive, hands-on approach
  • Fluency in German and English is required
Join us for this and more...
  • A purpose-driven mission with and for global industry pioneers in tackling complex challenges
  • Room for creativity through collaborative teamwork and an open communication culture
  • Flexibility and team bonding with our hybrid work options
  • Fuel for your growth journey, both personally and professionally
  • Sustainable mobility options, promoting eco-friendly commuting solutions
  • Fun team events and outings with our global teams
  • Inspiring workspaces in Mannheim, Munich, and beyond
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About us
osapiens supports global companies from various industries in establishing sustainability within their organizations and positioning themselves for the future. To achieve this, we develop holistic Software-as-a-Service solutions that create transparency and sustainable growth along the entire value chain, fulfill legal ESG requirements, and automate manual processes. osapiens aims to not only strengthen companies economically but also we also promote human rights and ecologically sustainable and responsible corporate governance as the global standard.

We leverage our cloud-based technology platform, the 'osapiens HUB', and innovative technologies such as artificial intelligence to help companies seamlessly implement and automate compliance with international and national ESG laws and guidelines, including CSRD, EUDR, and CSDDD, and to further ensure accountable sustainability reporting. The osapiens HUB is continuously being developed and expanded to accomodate new solutions for evolving ESG regulations, as well as solutions for improved transparency and efficiency.

osapiens was founded in Germany in 2018 and we currently serve over 1,300 customers worldwide. The company is headquartered in Mannheim and has offices in Berlin, Cologne, Munich, Madrid, Paris, Amsterdam and London. We employ over 350 people from 40 countries. In 2022, we were honoured to receive the German Founder Award in the 'Rising Star' category. 
 
** Please note, our jobs are being picked up by companies that we have no affiliation with - please do not apply through these methods as we won't see your application. Please apply directly through our careers page. **
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Thank you for considering osapiens! 
We're excited to learn more about you! Please take a moment to complete the brief form below. If you encounter any issues with uploading your information, feel free to reach out to us at career@osapiens.com
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