Technical Support Engineer (m/w/d)

Festanstellung, Vollzeit · Madrid

OSAPIENS – Join us in building a sustainable future!

At osapiens, we are committed to empowering businesses economically while promoting human rights and establishing ecologically sustainable and responsible corporate governance as a global standard.
We support global enterprises in over 60 countries in integrating sustainability and positioning themselves for the future. To achieve this, we develop comprehensive SaaS solutions that create transparency and sustainable growth across the entire value chain, meet ESG requirements, and automate manual processes.

Your Mission

Deal with customer queries about the functional scope of our mission critical B2B application
Independently accepting, evaluating and processing customer inquiries via our support portal
Pre-analyzes of coding and reproduction of the production issues
Coordination of troubleshooting and problem solving with colleagues from the technical departments.
Direct communication with customers regarding feedback or status requests

We love to continuously improve our services, launch new products continuously, and grow as a team - for this it is important to work together in the office 3+ days a week (Mannheim, Munich or Madrid)

Your Experience

Experience in 2nd level technical customer support (API support or similar)
Previous Experience working with Request Response Patterns (REST and/or SOAP), as well as the Toolset (PostMan and/or Selenium)
Excellent knowledge on the Languages REACT or Java Script
Strong technical affinity and enthusiasm for our innovative software solutions in the field of automation
Customer-first mentality with inner motivation to solve problems and alleviate conflicts
Fluency in written and spoken German and English is required

Join us for this and more...

A purpose-driven mission with and for global industry pioneers in tackling complex challenges
Room for creativity through collaborative teamwork and an open communication culture
Flexibility and team bonding with our hybrid work options
Fuel for your growth journey, both personally and professionally
Sustainable mobility options, promoting eco-friendly commuting solutions
Fun team events and outings with our global teams
Inspiring workspaces in Mannheim and beyond
And, of course, free drinks and snacks

Auf diese Stelle bewerben

About us

osapiens supports global companies from various industries in establishing sustainability within their organizations and positioning themselves for the future. To achieve this, we develop holistic Software-as-a-Service solutions that create transparency and sustainable growth along the entire value chain, fulfill legal ESG requirements, and automate manual processes. osapiens aims to not only strengthen companies economically but also we also promote human rights and ecologically sustainable and responsible corporate governance as the global standard.

We leverage our cloud-based technology platform, the 'osapiens HUB', and innovative technologies such as artificial intelligence to help companies seamlessly implement and automate compliance with international and national ESG laws and guidelines, including CSRD, EUDR, and CSDDD, and to further ensure accountable sustainability reporting. The osapiens HUB is continuously being developed and expanded to accomodate new solutions for evolving ESG regulations, as well as solutions for improved transparency and efficiency.

osapiens was founded in Germany in 2018 and we currently serve over 1,300 customers worldwide. The company is headquartered in Mannheim and has offices in Berlin, Cologne, Munich, Madrid, Paris, Amsterdam and London. We employ over 350 people from 40 countries. In 2022, we were honoured to receive the German Founder Award in the 'Rising Star' category.

** Please note, our jobs are being picked up by companies that we have no affiliation with - please do not apply through these methods as we won't see your application. Please apply directly through our careers page. **

Auf diese Stelle bewerben

Vielen Dank für dein Interesse an osapiens!

Wir freuen uns darauf, mehr über dich zu erfahren!
Bitte nimm dir einen Moment Zeit, um das kurze Formular auszufüllen. Solltest du Probleme beim Hochladen deiner Informationen haben, kontaktiere uns gerne unter career@osapiens.com.